Welcome to Resource Action Concepts

Who We Are & What We DoFrank Ciercierski -Resource action concepts

Headquartered in Wildwood Crest, New Jersey, the company has been in existence since 1987, and in 2007 we added a local subsidiary: Crest Consulting, Coaching, & Training. We are a professional coaching, training, and consulting firm, specializing in:

  • Coaching and mentoring of Business Owners, Leaders, Managers, Supervisors and Sales Professionals
  • Training and Development of Business Owners, Leaders, Managers, Supervisors and Sales Professonals
  • Assessment of People’s Effectiveness and Efficiency
  • Evaluation of Individuals, Departments, Teams, and Companies

How We Do What We Do

All of our work is based around three key concepts:

  1. Knowing Yourself – your goals, your Emotional Intelligence (EQ) level, your personality style, your learning/thinking style, your strengths and weaknesses.
  2. Knowing Others – their similarities and differences, their strengths and weaknesses.
  3. Taking Action – based on what you know about yourself and others.


We have Leader/Manager, Sales, and Personal Coaching Programs. We use face-to-face meetings the telephone, Skype, Webinars, e-mail, and faxes to stay in touch with our clients.

Training and Development

All of our training is custom-designed to fit your needs, and our courses can run from one to 24 hours, again, depending on your needs. Each course includes visual, auditory, and kinesthetic components, a built-in coaching element, follow-up e-mails, and an individualized action plan that each participant agrees to follow.

Some of the courses we have delivered are listed below:

  • Assertiveness Training
  • Career Management
  • Coaching and Counseling Employees
  • Change Management
  • Conflict Management
  • Communication Skills
  • Coping with Difficult People
  • Customer Service
  • Delegating Authority
  • Diversity Management
  • Emotional Intelligence – an Introduction
  • Goal Setting
  • Interpersonal Communication Skills
  • Leadership/Management Skills
  • Leadership Techniques
  • Listening Skills
  • Motivating Employees
  • Negotiating Skills
  • Peak Performance
  • Performance Evaluation Skills
  • Power and Influence
  • Presentation Skills
  • Problem Solving
  • Rapport Building
  • Self-Awareness
  • Sexual Harassment Prevention
  • Stress Management
  • Team Building
  • Team Leadership
  • Time Management
  • We also can deliver any course in the form of an Interactive Webinar. Since people





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