Emotional Intelligence Behaviors

E.I. Factors	High Emotional Intelligence	Low Emotional Intelligence
Self-Awareness – Knowing what we are feeling in the moment, and using those preferences to guide our decision-making.	Action oriented. Admits mistakes and accepts responsibility.	Becomes defensive when criticized. Blames others for own shortcomings.
Self-Regulation – Handling our emotions so that they facilitate rather than interfere with the task at hand.	Remains calm under stress. Always dependable, even in times of crises.	Easily stressed out. Often reacts with angry outbursts.. Regularly has mood swings.
Motivation – Using our deepest preferences to move and guide us toward our goals.	Sets and achieves challenging goals. Aligns with firm’s values, mission, and goals. Pursues excellence.	Focused on the short term Not a self starter Requires direction from others
Empathy – Sensing what people are feeling, being able to take their perspective, and cultivating rapport and attunement with a broad diversity of people.	Recognizes other’s emotions and responds with empathy Is fair, considerate, and tactful with colleagues, clients and subordinates Gets along with people of all backgrounds. Insensitive and tactless.	Insensitive and tactless. Intimidates in an abrasive way. Described by others as arrogant. Unable to cultivate relationships with people of diverse backgrounds.
Social Skills – Handling emotions in relationships well and accurately reading social situations and networks for cooperation and teamwork.	High sense of ethics and integrity. Concerned about the needs of subordinates, colleagues. Puts the firm ahead of self interests.	Has “blind ambition.” Puts career ahead of needs of others. Focused on impressing the boss.

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