Emotional Intelligence Behaviors

E.I. Factors High Emotional Intelligence Low Emotional Intelligence
Self-Awareness – Knowing what we are feeling in the moment, and using those preferences to guide our decision-making.
  • Action oriented.
  • Admits mistakes and accepts responsibility.
  • Becomes defensive when criticized.
  • Blames others for own shortcomings.
  • Self-Regulation – Handling our emotions so that they facilitate rather than interfere with the task at hand.
  • Remains calm under stress.
  • Always dependable, even in times of crises.
  • Easily stressed out.
  • Often reacts with angry outbursts..
  • Regularly has mood swings.
  • Motivation – Using our deepest preferences to move and guide us toward our goals.
  • Sets and achieves challenging goals.
  • Aligns with firm’s values, mission, and goals.
  • Pursues excellence.
  • Focused on the short term
  • Not a self starter
  • Requires direction from others
  • Empathy – Sensing what people are feeling, being able to take their perspective, and cultivating rapport and attunement with a broad diversity of people.
  • Recognizes other’s emotions and responds with empathy
  • Is fair, considerate, and tactful with colleagues, clients and subordinates
  • Gets along with people of all backgrounds. Insensitive and tactless.
  • Insensitive and tactless.
  • Intimidates in an abrasive way.
  • Described by others as arrogant.
  • Unable to cultivate relationships with people of diverse backgrounds.
  • Social Skills – Handling emotions in relationships well and accurately reading social situations and networks for cooperation and teamwork.
  • High sense of ethics and integrity.
  • Concerned about the needs of subordinates, colleagues.
  • Puts the firm ahead of self interests.
  • Has “blind ambition.”
  • Puts career ahead of needs of others.
  • Focused on impressing the boss.

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